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1. Go to the Login Page
   Go to the Login page and enter your email address in the form.
2. Check Your Email for a One-Time Code
   A 6-digit verification code will be sent to the email address you provided.
3. Enter the Code to Log In
   Type the code on the login page, and you’ll be signed in instantly.

Once completed, your account will be created and you will be logged in.

At Tokyo Stash, you don’t need to remember a password — signing in is simple and secure with a one-time code.

1. Go to the Login Page
   Enter your email address in the login form.
2. Receive a One-Time Code
   A 6-digit verification code will be sent to your inbox.
3. Log In with the Code
   Enter the code on the login page, and you’ll be signed in instantly.

With this password-free login, your Tokyo Stash Account is always easy to access whenever you need it.

If you need to change your registered name, address, email address, or other details, please follow these steps in your Tokyo Stash Account:

1. Log in to Your Account Page
   Access the account page using your registered email address and the one-time verification code.
2. Edit Your Information
   Select the appropriate section on the account page (e.g., personal information, address information), then enter or update the information you wish to change.
3. Save Changes
   After updating the necessary fields, click the Save button to confirm and apply the changes.

All prices shown on our website are inclusive of tax.

You can pay using the following methods:

1. Credit Card
2. PayPal
3. Bank Transfer

We automatically send an Order Confirmation email after your purchase, which includes a link to download your receipt (PDF). You can also log into your Tokyo Stash Account anytime to view your past orders and payment details.

If you do not receive the order confirmation email, the following reasons may apply:

• Your email settings may have marked it as spam.
• The email may have been sorted into your spam/junk folder.

Please adjust your settings to allow emails from @tokyostash.com.

After placing your order online, you can confirm the details in the following ways:

• By checking the “Order Confirmation” email sent to your registered email address.
• By viewing your order history in your Tokyo Stash Account.

We’re sorry, but we cannot change the payment method once the order has been shipped. Thank you for your understanding.

At the moment, Tokyo Stash operates exclusively online. But don’t worry—we handpick our items from across Tokyo and deliver them straight to your doorstep, wherever you are in the world. If we ever host a pop-up store or event in the future, we’ll announce it via our newsletter and social media.

We proudly ship internationally to customers around the world. No matter where you are, we’ll do our best to bring Tokyo’s most unique finds to your doorstep. Tokyo Stash currently delivers to the following regions and countries:

• North America
  United States, Canada, Mexico

• Europe
  United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Switzerland, Sweden, Denmark, Finland, Norway, Poland

• Asia-Pacific
  Australia, New Zealand, Singapore, Hong Kong, South Korea, Taiwan, Thailand, Philippines, Malaysia

• South America
  Brazil, Argentina, Chile, Peru, Colombia, Ecuador, Uruguay

• Rest of World
  United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Oman, Bahrain, Israel, Turkey, South Africa, Egypt, Morocco, Nigeria, Kenya, Tanzania, Ghana, India, Pakistan, Bangladesh, Nepal, Sri Lanka, Indonesia, Vietnam

• Non-Serviced Countries
  At this time, we cannot ship to: North Korea, Iran, Syria, Cuba, Venezuela, Russia, Belarus, Afghanistan, Yemen, South Sudan, Somalia, Ukraine (Crimea, Donetsk, Luhansk), Mongolia, Central African Republic, Chad, Democratic Republic of the Congo, Papua New Guinea

All Tokyo Stash orders are shipped via express services such as DHL, Japan Post (EMS), UPS, FedEx, or Yamato Transport, depending on your region and package size. Every shipment includes a tracking number, so you can follow your order all the way to your door with confidence.

Our shipping fees are weight-based and vary by destination region. To check which countries are included in each region, please see the “Where We Ship” section in our FAQ. All orders are shipped via express services with tracking included.

• Free Shipping
  We offer Free Express Shipping worldwide on all orders over US$200.

• North America
  Up to 0.5kg — US$19
  0.5 to 1kg — US$25
  1 to 2kg — US$29
  2 to 3kg — US$39
  3 to 4kg — US$49
  4kg and above — US$59

• Europe
  Up to 0.5kg — US$22
  0.5 to 1kg — US$25
  1 to 2kg — US$29
  2 to 3kg — US$39
  3 to 4kg — US$49
  4kg and above — US$59

• Asia-Pacific
  Up to 0.5kg — US$15
  0.5 to 1kg — US$19
  1 to 2kg — US$22
  2 to 3kg — US$25
  3 to 4kg — US$29
  4kg and above — US$35

• South America
  Up to 0.5kg — US$25
  0.5 to 1kg — US$29
  1 to 2kg — US$39
  2 to 3kg — US$49
  3 to 4kg — US$59
  4kg and above — US$69

• Rest of World
  Up to 0.5kg — US$25
  0.5 to 1kg — US$29
  1 to 2kg — US$39
  2 to 3kg — US$49
  3 to 4kg — US$59
  4kg and above — US$69

Please note: Customs duties, taxes, and import fees are not included in the shipping fee and must be paid separately upon delivery.

We provide Free Express Shipping worldwide on all orders over US$200.

Import duties, taxes, and other fees may be applied by your country’s customs office. These charges are not included in our shipping fees and are the responsibility of the customer.

• Processing Time: Orders are usually processed within 1–3 business days after payment confirmation.
• Delivery Time: Estimated delivery is 5–10 business days after shipping, depending on your destination. Express carriers such as DHL and EMS may deliver faster.
• Pre-Orders & Out-of-Stock Items: If an item is not immediately available, we will ship it as soon as it becomes available—no later than 1 month after order confirmation.

Please Note:

• Delivery may be delayed due to customs clearance, local holidays, or courier disruptions.
• Orders are not processed on weekends or national holidays.

We’re currently unable to accept requests to specify or change delivery dates. Thank you for your understanding—we’ll ship your order as quickly as possible.

1. Missed Delivery or Absence
   If you receive a missed delivery notice, please follow the carrier’s instructions to arrange redelivery as soon as possible.
2. Failed Deliveries
   If your package is returned due to refusal, incorrect address, or long-term absence, the order will be considered canceled. Shipping fees, customs duties, and return costs will not be refunded, and returned items may be disposed of by the carrier or customs authorities.

Once your order ships, we’ll send you a confirmation email with a tracking link. You can track your delivery in real time by visiting our Tokyo Stash Tracking Page or by logging into your Tokyo Stash Account.

Here are the ways to track your order:

1. Email Notification – Your shipping confirmation email will include tracking details.
2. Tokyo Stash Account – Log in to your account, go to Order, select the order you want to track, and click the tracking link provided on the summary page.
3. Direct Tracking Page – Click Track My Order to view the latest status anytime without logging in.
   

If your item arrives defective or damaged, we’re happy to offer a refund—as long as it hasn’t been used and you notify us within 10 days of delivery.

Eligibility
We accept returns only if all of the following conditions are met:

1. The item is unused and in original packaging
2. There is a clear defect or damage
3. You contact our chat support within 10 days of receiving the item
4. You send photos showing the issue
5. You return the item using the instructions we provide after approval

Non-Returnable Items

• Opened food or drink items
• Used cosmetics or skincare
• Final sale or clearance items
• Customized or personalized products

Refunds

• Once your return is approved and inspected, we’ll issue a refund to your original payment method.
• Payment processing fees may be deducted from the refund total.
• Shipping, customs, and taxes are non-refundable unless the return is due to our error.

Tokyo Stash is always looking for passionate and creative individuals to join our team. If you’re interested in working with us, please visit our Careers page for more details.

For any questions or feedback about our products or services, please feel free to reach out to us via the chat support icon at the bottom right of the site. Your input helps us improve our product lineup and services. Even small suggestions are greatly appreciated, so please don’t hesitate to share your thoughts with us.

If you are a retailer or online store owner interested in purchasing Tokyo Stash products at wholesale prices, please complete the following two steps:

• Sign a Basic Sales Agreement
• Register as a member on our website

Kindly follow the steps below to complete your registration. Once we review your information, our team will contact you with the next steps.

Step-by-Step Process

1. Submit Required Information to create a Basic Sales Agreement
2. Register as a Member on our website
3. Learn How to Place Wholesale Orders
4. Access the Tokyo Stash Media Kit

For more details, please visit our Wholesale page.

If you are interested in promoting Tokyo Stash products and earning commissions, please check our Affiliate Program page. Registration only takes a minute — once approved, you can start sharing Tokyo Stash items on your website or social media.

At Tokyo Stash, we welcome proposals from suppliers for new product sourcing and partnerships. If you are interested, please contact us through our contact form, and our team will get back to you.

Tokyo Stashでは、サプライヤー様からの仕入れ・取扱いのご提案を随時歓迎しております。ご興味のある方は、お問い合わせフォームよりご連絡ください。担当者より折り返しご連絡いたします。

For any other business-related questions, please contact us through our contact form.

事業者様からのその他のお問い合わせは、当サイトのお問い合わせフォームよりご連絡ください。