Keyword Search

1. Go to the Login Page
   Go to the Login page and enter your email address in the form.
2. Check Your Email for a One-Time Code
   A 6-digit verification code will be sent to the email address you provided.
3. Enter the Code to Log In
   Type the code on the login page, and you’ll be signed in instantly.

Once completed, your account will be created and you will be logged in.

At Tokyo Stash, you don’t need to remember a password — signing in is simple and secure with a one-time code.

1. Go to the Login Page
   Enter your email address in the login form.
2. Receive a One-Time Code
   A 6-digit verification code will be sent to your inbox.
3. Log In with the Code
   Enter the code on the login page, and you’ll be signed in instantly.

With this password-free login, your Tokyo Stash Account is always easy to access whenever you need it.

If you need to change your registered name, address, email address, or other details, please follow these steps in your Tokyo Stash Account:

1. Log in to Your Account Page
   Access the account page using your registered email address and the one-time verification code.
2. Edit Your Information
   Select the appropriate section on the account page (e.g., personal information, address information), then enter or update the information you wish to change.
3. Save Changes
   After updating the necessary fields, click the Save button to confirm and apply the changes.

All prices shown on our website include any applicable Japanese consumption tax. Import duties and taxes charged by your destination country are separate.

Add your items to the cart and proceed to checkout. Enter your code in the Discount code field, select Apply, and check that the discount appears before completing your order.

On mobile, you may need to expand the Order summary to find the field. If the code doesn’t work, check its spelling, expiration date and any minimum purchase or product requirements.

You can see the payment methods available for your order at checkout before placing it.

We automatically send an Order Confirmation email after your purchase, which includes a link to download your receipt (PDF). You can also log into your Tokyo Stash Account anytime to view your past orders and payment details.

If you do not receive the order confirmation email, the following reasons may apply:

• Your email settings may have marked it as spam.
• The email may have been sorted into your spam/junk folder.

Please adjust your settings to allow emails from @tokyostash.com.

After placing your order online, you can confirm the details in the following ways:

• By checking the “Order Confirmation” email sent to your registered email address.
• By viewing your order history in your Tokyo Stash Account.

We’re sorry, but we cannot change the payment method once the order has been shipped. Thank you for your understanding.

Tokyo Stash currently operates online only. We handpick Japanese finds and deliver them to the destinations listed in our Shipping Policy. If we host a pop-up in the future, we’ll share the news on our social channels.

We ship to the countries and territories listed in our Shipping Policy. If your destination isn’t listed, feel free to contact us to ask about future availability.

Your order will be sent by a tracked express service. We use carriers such as DHL, Japan Post (EMS), UPS, FedEx, Yamato Transport and Sagawa Express. The carrier depends on your destination and package.

Shipping fees depend on your destination and package weight. You can see the full rate table in our Shipping Policy; the charge for your order will also appear at checkout before payment.

Good news—Free Express Shipping applies when your displayed product prices total US$500 or more after discounts. Any tax already included in those prices counts toward the total. Shipping fees and taxes added at checkout do not.

Your destination country may charge import duties, taxes or other customs fees. These are generally your responsibility and aren’t included in our product prices or shipping fees. If a refund results from our error, please see our Return and Refund Policy for how these charges are handled.

We usually ship within 5 business days after payment confirmation. Pre-orders and out-of-stock items ship as soon as they’re available, but no later than 1 month after payment confirmation. Delivery typically takes 5–10 business days after shipment, depending on the destination. These are estimates, so customs or transport disruptions may cause delays.

We’re currently unable to accept requests to specify or change delivery dates. Thank you for your understanding—we’ll ship your order as quickly as possible.

If you miss a delivery, please follow the carrier’s instructions to arrange redelivery or collection promptly. If delivery fails because of an incorrect address, refusal or failure to collect the package, the order isn’t automatically canceled. We don’t provide a refund or reshipment on that basis, subject to applicable law. Please see our Shipping Policy for details.

Please contact us with your order number. If an item arrived damaged, include photos of the item and packaging where reasonably possible. We’ll investigate and, once the cause is established, arrange reshipment at our expense. If reshipment isn’t possible, we’ll issue a refund as described in our Shipping Policy.

Once your order ships, we’ll send you a confirmation email with a tracking link. You can track your delivery in real time by visiting our Tokyo Stash Tracking Page or by logging into your Tokyo Stash Account.

Here are the ways to track your order:

1. Email Notification – Your shipping confirmation email will include tracking details.
2. Tokyo Stash Account – Log in to your account, go to Order, select the order you want to track, and click the tracking link provided on the summary page.
3. Direct Tracking Page – Click Track My Order to view the latest status anytime without logging in.
   

If your item arrives defective or damaged, or you receive the wrong item, please contact us within 10 days of delivery. Send your order number and photos where reasonably possible, and we’ll guide you through the next steps. Please don’t send anything back before receiving our instructions.

Please contact us within 10 days of delivery about a defective, damaged or incorrect item. We’ll assess the issue regardless of the product category, whether you opened it, or whether it was on sale. Opening an item to check it doesn’t by itself make it ineligible. Your statutory rights remain unaffected.

We don’t offer returns for a change of mind. However, food, beverages, cosmetics, opened items, clearance items and customized products aren’t excluded solely because of their category or sale status if they are defective, damaged or incorrect. See our Return and Refund Policy.

Once a refund is approved, we’ll process it to your original payment method within 10 business days. If the issue was our error, we’ll cover the applicable costs set out in our Return and Refund Policy and won’t deduct payment processing fees. We also won’t deduct those fees if carrier-caused non-delivery or transit damage can’t be resolved by reshipment.

Tokyo Stash is always looking for passionate and creative individuals to join our team. If you’re interested in working with us, please visit our Careers page for more details.

For any questions or feedback about our products or services, please feel free to reach out to us via the chat support icon at the bottom right of the site. Your input helps us improve our product lineup and services. Even small suggestions are greatly appreciated, so please don’t hesitate to share your thoughts with us.

If you are a retailer or online store owner, please follow the steps below to access wholesale pricing.

Step 1: Create Your Account
Register for an account on our website before submitting your application.

Step 2: Submit Application & Agree to Terms
Complete the application form and review the reseller agreement. By submitting the form, you agree to the terms.
After submission, our team will review your application. Once approved, wholesale pricing will be activated for your account.

For more details, please visit our Wholesale page.

If you are interested in promoting Tokyo Stash products and earning commissions, please check our Affiliate Program page. Registration only takes a minute — once approved, you can start sharing Tokyo Stash items on your website or social media.

At Tokyo Stash, we welcome proposals from suppliers for new product sourcing and partnerships. If you are interested, please contact us through our contact form, and our team will get back to you.

Tokyo Stashでは、サプライヤー様からの仕入れ・取扱いのご提案を随時歓迎しております。ご興味のある方は、お問い合わせフォームよりご連絡ください。担当者より折り返しご連絡いたします。

For any other business-related questions, please contact us through our contact form.

事業者様からのその他のお問い合わせは、当サイトのお問い合わせフォームよりご連絡ください。