Last Updated: October 6, 2026

1. Where We Ship
We offer worldwide shipping to the following destinations:

We currently do not ship to:

Orders can be placed only for the destinations listed above. If your destination is not listed, you may contact us to ask about future availability.

2. Shipping Fees and Free Shipping
Shipping fees are weight-based and vary by destination region. All rates below are in US dollars and include express shipping with tracking.

Note: For weight ranges shown with a dash, the lower limit is excluded and the upper limit is included.

Free Express Shipping worldwide when the total of displayed product prices after discounts is US$500 or more, including any tax already included in those prices but excluding shipping fees and taxes added at checkout.

Please refer to Section 1 for shipping destinations.

3. Processing Time

• Orders are typically processed and shipped within 5 business days after payment confirmation.
• During peak seasons or sales events, processing times may be longer.
• If an item is out of stock, a pre-order or otherwise requires additional time to ship, we will ship it as soon as it becomes available, but no later than 1 month after payment confirmation.
• Orders are processed and dispatched only on business days. We do not ship on weekends or Japanese national holidays.
• If we cannot fulfil your order within the stated timeframe, we will contact you to arrange an alternative that you accept or a refund for the unfulfilled portion, including any related shipping charges. Payment processing fees will not be deducted from this refund.

4. Shipping Methods and Delivery Times

• We ship worldwide using carriers such as DHL, Japan Post (EMS), UPS, FedEx, Yamato Transport and Sagawa Express.
• All orders are shipped via express services with tracking included. The carrier used depends on your destination and package size.
• Delivery typically takes 5–10 business days after shipment, depending on the destination. Some express services may deliver faster.
• Processing time is separate from delivery time.
• Delivery estimates are not guaranteed delivery dates.
• We cannot accept requests to specify or change delivery dates.

5. Order Tracking
Once your order ships, we will send you a shipping confirmation email containing your tracking details. You can track your order through:

• Shipping confirmation email: Follow the tracking link in the email.
• Tokyo Stash Account: Log in to your Tokyo Stash Account, select the relevant order and open its tracking link.
• Track My Order: Visit our Track My Order page without logging in.
• Carrier website: Enter your tracking number on the carrier’s tracking page.

6. Taxes, Customs Duties and Import Fees

• Product prices displayed on our Website include any applicable Japanese consumption tax. No Japanese consumption tax is added separately to those displayed prices at checkout.
• Import duties, import taxes and other customs-related fees imposed by your destination country are not included in the product prices or shipping fees and are the responsibility of the customer.
• This also applies to orders that qualify for free shipping.
• Reimbursement of these charges when a refund results from our error is explained in our Return and Refund Policy.

7. Missed Deliveries and Customer-Caused Delivery Failures
If you receive a missed-delivery notice, follow the carrier’s instructions to arrange redelivery or collection before the holding period expires. If an order cannot be delivered because of customer-related circumstances, such as an incorrect address supplied by the customer, refusal of delivery, prolonged absence or failure to collect the package:

• The delivery failure does not automatically cancel the order.
• We do not accept cancellation or provide a refund, reshipment or compensation on that basis.
• Product charges, original shipping fees, customs duties, import taxes and other import-related charges are non-refundable.
• Any additional return, storage or disposal costs actually incurred because of the delivery failure are the customer’s responsibility. We will provide details of any additional costs charged.
• Packages may be disposed of by the carrier or customs authorities. If returned to us, they will not be reshipped and will be disposed of.

These provisions apply only to customer-caused delivery failures. They do not apply to failures caused by our error or the carrier’s error, and are subject to any rights or remedies required by applicable law.

8. Delivery Failures and Transit Damage Caused by Us or the Carrier
If your order is not delivered, or arrives damaged, because of an error by us or an error or negligence by the shipping carrier, please contact us so we can investigate. Please provide your order number and, for damaged goods, photos of the goods and packaging where reasonably possible. Retain the goods and packaging while we assess the issue, unless doing so would be unsafe. Once the cause is established:

• We will arrange reshipment of the affected goods at our expense, at no additional cost to you.
• If we require damaged goods to be returned, we will provide instructions and cover the return shipping.
• If reshipment is not possible, including because the item is unavailable, we will refund the price paid for the affected goods and the original shipping charges attributable to them.
• No payment processing fees will be deducted from refunds for non-delivery or transit damage under this section, including where damaged goods cannot be reshipped.
• Applicable taxes collected by us on the refunded amounts will also be refunded.
• Where the refund results from our error, the additional customs-duty and import-tax reimbursement provisions in our Return and Refund Policy apply.

These arrangements do not limit any other remedy required by applicable law.

9. Delays and Circumstances Beyond Either Party’s Control
Customs clearance, local holidays, weather conditions and transport disruptions may delay delivery. Where neither we nor the customer is at fault, we will review the cause, shipment status and available options individually. We will not automatically treat these circumstances as a customer-caused delivery failure. Any remedy will depend on the circumstances and applicable law. Delivery delays do not remove any cancellation, refund or other rights that cannot lawfully be excluded.

10. Refund Processing, Consumer Rights and Contact
Approved refunds will be processed by us within 10 business days after approval, or sooner where required by applicable law. The time for the refund to appear in your account depends on your bank or payment provider. For defective, damaged or incorrect items and full refund procedures, please refer to our Return and Refund Policy.
Nothing in this Shipping Policy excludes or limits rights or remedies that cannot lawfully be excluded or limited. For assistance, contact us through our website’s chat support or Contact Us page.