Last Updated: October 6, 2026
Company Information
Company Name: Tokyo Stash, Inc.
Address: Quadrifoglio 8th Floor, 5-14 Kinkocho, Kanagawa-ku, Yokohama, Kanagawa, Japan
Representative: Toshiki Inoue

1. Introduction
Welcome to Tokyo Stash (the “Website”), operated by Tokyo Stash, Inc. (“we,” “our,” or “us”). These Terms of Service (the “Terms”) govern your use of our Website and services, including purchases made through the Website. By using our services or placing an order, you agree to these Terms. If you do not agree, you must not use the services or purchase products. Our Shipping Policy and Return and Refund Policy form part of these Terms. Please review them before placing an order. We may update these Terms from time to time. Updates take effect when posted. Orders already placed remain subject to the Terms and policies applicable when the order was placed, unless otherwise required by law or agreed with you. Nothing in these Terms or our policies excludes or limits rights that cannot lawfully be excluded or limited.

2. Orders, Prices and Payments

• Orders are placed through the Website and become binding once payment is processed.
• Accepted payment methods are displayed at checkout.
• We cannot change the payment method after an order has shipped.
• Product prices displayed on our Website include any applicable Japanese consumption tax. No Japanese consumption tax is added separately to those displayed prices at checkout.
• Import duties, import taxes and other customs-related fees imposed by the destination country are not included in product prices or shipping fees and are the customer’s responsibility.
• If payment is not completed, we may cancel the unpaid order.
• If we cannot fulfil a paid order within the stated timeframe, we will contact you to arrange an alternative that you accept or a refund for the unfulfilled portion, including any related shipping charges. Payment processing fees will not be deducted from this refund.

Shipping rates and free-shipping conditions are set out in our Shipping Policy. Free Express Shipping is available worldwide when the total of displayed product prices after discounts is US$500 or more, including any tax already included in those prices but excluding shipping fees and taxes added at checkout.

3. Shipping, Non-Delivery and Transit Damage
We offer worldwide shipping. Destinations, exclusions, carriers, processing times, delivery estimates, weight brackets and tracking instructions are provided in our Shipping Policy. Orders are typically processed and shipped within 5 business days after payment confirmation. If an item is out of stock, a pre-order or otherwise requires additional time to ship, we will ship it as soon as it becomes available, but no later than 1 month after payment confirmation. If we cannot fulfil your order within that timeframe, we will contact you to arrange an alternative that you accept or a refund for the unfulfilled portion, including any related shipping charges, without deducting payment processing fees. Processing time is separate from delivery time. Delivery estimates may be affected by customs clearance, holidays, weather and transport disruptions. If goods are not delivered, or arrive damaged, because of our error or an error or negligence by the carrier:

• We will investigate and arrange reshipment of the affected goods at our expense once the cause is established.
• If we require damaged goods to be returned, we will cover the return shipping.
• If reshipment is not possible, we will refund the price paid for the affected goods and the original shipping charges attributable to them, together with applicable taxes collected by us on the refunded amounts.
• No payment processing fees will be deducted from these refunds, including refunds issued because transit-damaged goods cannot be reshipped.

Refunds resulting from our error also follow the customs-duty and import-tax reimbursement provisions of our Return and Refund Policy. These arrangements do not limit any other remedy required by applicable law.

4. Customer-Caused Delivery Failures
If delivery fails because of customer-related circumstances, such as an incorrect address supplied by the customer, refusal of delivery, prolonged absence or failure to collect a package:

• The delivery failure does not automatically cancel the order.
• We do not accept cancellation or provide a refund, reshipment or compensation on that basis.
• Product charges, original shipping fees, customs duties, import taxes and other import-related charges are non-refundable.
• Additional return, storage and disposal costs actually incurred because of the failure are the customer’s responsibility. We will provide details of any additional costs charged.
• Packages may be disposed of by the carrier or customs authorities. Packages returned to us will not be reshipped and will be disposed of.

These conditions do not apply to failures caused by us or the carrier and do not override applicable statutory rights. Please see Section 7 of our Shipping Policy for full details.

5. Returns, Refunds and Cost Responsibility
Our standard returns procedure covers defective, damaged or incorrect items reported within 10 days of delivery. We do not exclude claims solely because of product category, opened condition or sale status. Customer-caused damage is not covered by our standard procedure. Please contact us before returning goods and follow our instructions. Our standard procedure does not limit applicable statutory rights. If a return or refund results from our error:

• We bear the related costs.
• Refunds include the affected goods’ purchase price and attributable original shipping charges.
• Applicable taxes collected by us on refunded amounts are refunded.
• Customs duties and import taxes paid for the affected goods are reimbursed upon evidence of payment, without duplicate reimbursement.
• We cover required return shipping.
• We do not deduct payment processing fees.

We process approved refunds within 10 business days after approval, or sooner where required by applicable law. The time for funds to appear in the customer’s account depends on the bank or payment provider. We do not offer voluntary change-of-mind returns or routine direct exchanges. This does not affect agreed reshipments, replacements or statutory rights. Full procedures are set out in our Return and Refund Policy.

6. User Responsibilities

• You must provide accurate and current account, contact, billing and delivery information.
• You must have the legal capacity to enter into a binding contract under the laws applicable to you.
• You must maintain account security and use our services only for lawful purposes.
  
• You must not be, or have been within the past five years, associated with organized crime groups, criminal organizations or similar entities.
• You are responsible for losses caused by your breach of these Terms to the extent provided by applicable law.

7. Account Registration and Security

• You may need an account to access certain features.
• You are responsible for protecting access to your account, including your email account and login verification codes.
• Accounts may not be transferred, sold or shared with third parties.
• Please contact us promptly if you suspect unauthorized access.
• We may restrict or suspend access where reasonably necessary for security, fraud prevention or enforcement of these Terms.

8. Prohibited Activities
You must not:

• Violate applicable laws or infringe the rights of others.
• Engage in fraudulent, abusive or harmful behavior.
• Use or resell products for unlawful purposes.
• Attempt unauthorized access to accounts, systems or data.
• Interfere with the operation or security of the Website.

9. Suspension and Termination
We may restrict, suspend or terminate access to our services where reasonably necessary because of:

• A material breach of these Terms.
• Fraudulent activity or a security risk.
• Materially false account or order information.
• Failure to pay an amount that is lawfully due.

Where reasonably practicable, we will notify you of the action and its reason. Account suspension or termination does not automatically cancel paid orders or remove rights to delivery, refunds or other remedies under applicable law.

10. Intellectual Property Rights
Content on the Website is owned by us or our licensors. Except as permitted by law, you may not copy, modify, distribute or commercially exploit our content without permission. You may link to our Website provided that you do not misrepresent your relationship with us or imply our endorsement without authorization.

11. Limitation of Liability and Circumstances Beyond Our Control
We take reasonable care in operating our Website but do not guarantee uninterrupted or error-free access. To the extent permitted by applicable law, we are not responsible for business losses or indirect losses arising from use of the Website. Subject to the exceptions below and to the extent permitted by applicable law, our aggregate liability for damages arising from a claim or related claims concerning a product is limited to the amount you actually paid for the product concerned.

Neither the liability cap nor the exclusions of liability in this section limit:

• Our refund, reimbursement, return-shipping or reshipment commitments expressly stated in these Terms, our Shipping Policy or our Return and Refund Policy.
• Liability for fraud.
• Liability for death or personal injury caused by negligence.
• Any other liability or consumer right that cannot lawfully be excluded or limited.

Where an event beyond our reasonable control affects an order and neither we nor the customer is at fault, we will assess the cause, shipment status and available options individually. We will not automatically assign responsibility to the customer. This section does not override our stated commitments or remedies required by applicable law.

12. Governing Law and Dispute Resolution
These Terms are governed by the laws of Japan. Where permitted by applicable law, disputes will be subject to the exclusive jurisdiction of the Tokyo District Court. This choice of law and jurisdiction does not deprive customers of mandatory consumer protections or rights to bring proceedings in another court where applicable law grants those rights.

13. Privacy and Contact Information
We handle personal information in accordance with our Privacy Policy. For questions about these Terms, your order or our services, contact us through our website’s chat support or Contact Us page.