Company Information
Company Name: Tokyo Stash, Inc.
Address: Quadrifoglio 8th Floor, 5-14 Kinkocho, Kanagawa-ku, Yokohama, Kanagawa, Japan
Representative: Toshiki Inoue
1. Introduction
Welcome to Tokyo Stash (the “Website”), operated by Tokyo Stash, Inc. (“we,” “our,” or “us”). These Terms of Service (the “Terms”) govern your use of our Website and services, including purchasing products through the Website (collectively, the “Services”). By accessing or using the Services, you agree to these Terms. If you do not agree, you may not use the Services or purchase products. We may update or modify these Terms at any time. Updates will become effective when posted on the Website.
2. User Responsibilities
• You agree to provide accurate and current information, maintain account security, and use the Services only for lawful purposes.
• You confirm that you have the legal capacity to enter into a binding contract under the laws of your jurisdiction.
• You are responsible for any damages caused by violation of these Terms, including reasonable attorney fees.
• You must not be, and must not have been in the past five years, associated with organized crime groups, criminal organizations, or any similar entities. If you are found to be involved with such entities, we may terminate your account and cancel all transactions without notice.
3. Account Registration and Security
• To purchase products or use certain features, you may need to create an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• Accounts may not be transferred, sold, or shared with third parties.
• We may suspend, reissue, or delete accounts at our discretion for security or operational reasons.
4. Orders and Payments
• Orders are placed via the Website’s order form and become binding once payment is processed.
• Accepted payment methods are displayed at checkout.
• Prices include applicable taxes unless stated otherwise.
• Additional charges such as shipping fees, customs duties, or payment processing fees may apply.
• If payment is not completed as required, we may cancel your order. You will remain responsible for any outstanding amounts related to the order.
Full details regarding payments and fees are provided in our Shipping Policy and Refund Policy.
5. Shipping and Delivery
• Products will be shipped according to the timelines indicated on the Website (typically 1–3 business days after payment confirmation).
• If an item is out of stock, a pre-order, or otherwise delayed for a reasonable reason, we will ship it as soon as it becomes available, but no later than 1 month after the order is confirmed.
• We ship using carriers such as DHL, Japan Post (EMS), UPS, FedEx, Yamato Transport, and Sagawa Express.
• Risk of loss transfers to you upon delivery to the shipping carrier.
• Customs duties, taxes, and import fees are your responsibility.
• If products cannot be delivered due to refusal of receipt, long-term absence, or an incorrect shipping address, the order will be considered canceled. Shipping fees, customs duties, and any return costs will not be refunded. Returned items may be disposed of by the carrier or customs authorities, and we are not responsible for any loss.
For more information, please see our Shipping Policy.
6. Returns and Refunds
• Returns are accepted only for defective or damaged items that are unused and reported within 10 days of receipt.
• Refunds may be reduced by payment processing fees.
For full details, please refer to our Refund Policy.
7. Intellectual Property Rights
All content on the Website is owned by us or our licensors. Copying, modifying, distributing, or reselling our content without permission is strictly prohibited. Linking to our Website is permitted unless the link defames or harms our reputation.
8. Prohibited Activities
You must not:
• Violate applicable laws or infringe upon intellectual property rights.
• Engage in fraudulent, abusive, or harmful behavior.
• Resell products for unauthorized purposes.
• Interfere with the Website’s operations or security.
9. Suspension and Termination
We may suspend or terminate your account without notice if you:
• Violate these Terms or applicable laws.
• Provide false information when registering or ordering.
• Fail to pay for outstanding orders.
10. Limitation of Liability and Disclaimers
• We are not liable for damages caused by service interruptions, delays, or modifications.
• Our total liability, if any, is limited to the amount you actually paid for the relevant product.
• We are not responsible for events beyond our control, including natural disasters, government actions, or other force majeure events.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of Japan. Any disputes will be subject to the exclusive jurisdiction of the Tokyo District Court.
12. Privacy Policy
Your personal information is handled in accordance with our Privacy Policy.
Effective Date: August 1, 2025