Last Updated: September 30, 2026
Data Controller: Tokyo Stash, Inc.
Address: Quadrifoglio 8th Floor, 5-14 Kinkocho, Kanagawa-ku, Yokohama, Kanagawa, Japan
Representative: Toshiki Inoue

1. Introduction
Tokyo Stash, Inc. (“we,” “our,” or “us”) operates www.tokyostash.com (the “Website”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our Website, place an order, or contact us.

2. Personal Information We Collect
Depending on how you interact with us, we may collect:

• Contact and account information: Your name, email address, phone number, billing and shipping addresses, and account details.
• Order and transaction information: Products purchased, payment and transaction details, delivery information, and order history.
• Communications: Information you provide when contacting us, submitting reviews, or requesting support.
• Device and usage information: Your IP address, browser and device information, and interactions with our Website, collected through cookies and similar technologies.
• Marketing preferences: Your subscription status, consent choices, and interactions with our marketing communications.

We collect information directly from you, automatically through our Website, and from service providers involved in payments, fulfillment, marketing, and other store operations.

3. How We Use Your Information
We use your personal information to:

• Process orders, payments, shipments, returns, and refunds.
• Manage customer accounts and provide customer support.
• Send order confirmations, shipping updates, and other service communications.
• Send marketing communications where permitted by law and subject to any required consent.
• Operate, analyze, improve, and personalize our Website and services.
• Measure marketing performance and deliver relevant advertisements, subject to applicable consent requirements and opt-out rights.
• Prevent fraud, protect our Website, and verify transactions.
• Comply with legal obligations and resolve disputes.

Where applicable law requires a legal basis for processing, we rely on:

• Performance of a contract: To process purchases, payments, deliveries, returns, and refunds, and provide related support.
• Legal obligations: To maintain legally required records and comply with lawful requests.
• Legitimate interests: To secure and improve our Website, prevent fraud, and respond to general inquiries, after considering your rights and interests.
• Consent: For marketing communications, non-essential cookies, and personalized advertising where required by law.

We obtain additional consent where required before using your information for a new purpose.

4. How We Share Your Information
We may share personal information as necessary with:

• E-commerce and technology providers: Our e-commerce platform provider and other providers supporting our Website and business systems.
• Payment providers: To process payments, verify transactions, and prevent fraud.
• Fulfillment and delivery providers: To store, pack, ship, and deliver orders, including completing customs procedures.
• Marketing, advertising, and analytics providers: To manage communications, analyze Website usage, measure advertising performance, and deliver relevant advertisements, subject to applicable consent requirements and privacy choices.
• Professional advisers and authorities: Where necessary to obtain advice, comply with law, respond to lawful requests, or protect legal rights.
• Parties to a business transaction: Where necessary in connection with a merger, acquisition, or business transfer, subject to applicable legal requirements.

We take appropriate steps to oversee service providers handling personal information on our behalf and require safeguards appropriate to their role.

E-commerce Platform
Our Website is hosted by our e-commerce platform provider, which processes personal information to operate our store and provide services including personalization, relevant advertising, and analytics. Information about your interactions with our Website may be combined with information from other merchants and shared with the platform provider and other service providers, including those located in other countries, subject to applicable law and your privacy choices. For current details about the platform provider’s processing and your related rights, please refer to its Consumer Privacy Policy. To review available privacy choices, visit its Privacy Controls.

5. International Data Transfers
We operate an international online store and use global service providers. Your personal information may therefore be stored or processed in Japan, the United States, and other countries, including your delivery destination. These countries may have different data protection laws. Where required, we obtain consent or use legally recognized safeguards for international transfers. You may contact us for information about applicable transfer safeguards.

6. Cookies and Similar Technologies
We and our service providers use cookies and similar technologies to operate and secure our Website and to support personalization, advertising, and analytics. Essential technologies support features such as shopping carts, checkout, and remembering your privacy choices. We obtain consent for non-essential technologies where required by applicable law. Information collected through these technologies may be linked to you, your device, or your customer account. For current information about cookie choices and to manage your preferences, please refer to the cookie consent banner and privacy preference controls displayed on our Website, where available. You can also manage cookies through your browser settings. Blocking certain cookies may affect Website functionality.

7. Your Privacy Choices and Targeted Advertising
We may share personal information with advertising partners to deliver relevant advertisements, subject to applicable law. This activity may be considered a “sale,” “sharing,” or “targeted advertising” under certain privacy laws. Depending on your location and applicable law, you may have the right to opt out of these activities. To request assistance with your privacy choices, please contact us through our Contact Us page.

8. Marketing Communications
You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us through our Contact Us page. Unsubscribing from marketing emails does not stop necessary communications about your orders, payments, or deliveries.

9. Data Retention and Security
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing support, meeting legal and accounting requirements, and resolving disputes. Retention periods depend on the type of information, the purpose of processing, and applicable legal requirements. We use reasonable technical and organizational safeguards to protect personal information and restrict access to those who need it for their work. No method of transmission or storage is completely secure.

10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:

• Access or obtain a copy of your personal information.
• Correct inaccurate information.
• Request deletion of your information.
• Restrict or object to certain processing.
• Receive your information in a portable format.
• Withdraw consent where processing is based on consent.
• Opt out of certain targeted advertising or the sale or sharing of personal information.
• Appeal a decision about your privacy request where provided by law.
• Lodge a complaint with the relevant data protection authority.

To exercise your rights, contact us through our Contact Us page. We may need to verify your identity before responding. Where permitted by law, an authorized agent may submit a request on your behalf, subject to verification of their authority. We will respond within the period required by applicable law. Certain information may need to be retained for legal obligations or other permitted reasons. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal. We will not discriminate against you for exercising your privacy rights.

11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised version on this Website and update the “Last Updated” date. Where required by law, we will provide additional notice or obtain consent before material changes take effect.

12. Contact Us
For questions about this Privacy Policy or how we handle personal information, please contact Tokyo Stash, Inc. through our Contact Us page.